{"id":3945,"date":"2019-02-05T21:15:11","date_gmt":"2019-02-05T21:15:11","guid":{"rendered":"https:\/\/www.utsvirtual.edu.co\/sitio\/?page_id=3945"},"modified":"2024-12-01T17:27:21","modified_gmt":"2024-12-01T17:27:21","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.utsvirtual.edu.co\/sitio\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element wpb_animate_when_almost_visible wpb_bounceIn bounceIn\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper vc_box_rounded  vc_box_border_grey\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"400\" src=\"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-1024x400.jpg\" class=\"vc_single_image-img attachment-large\" alt=\"\" title=\"BANNER SOPORTE T\u00c9CNICO\" srcset=\"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-1024x400.jpg 1024w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-300x117.jpg 300w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-150x59.jpg 150w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-768x300.jpg 768w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO-1536x601.jpg 1536w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2023\/09\/BANNER-SOPORTE-TECNICO.jpg 1596w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_2 vc_sep_pos_align_center vc_sep_color_green wpb_content_element vc_separator-has-text\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><h4>Secciones de Consulta<\/h4><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-sky vc_tta-style-classic vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-gap-2 vc_tta-o-no-fill vc_tta-tabs-position-top vc_tta-controls-align-center\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\" role=\"tablist\"><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1595517469513-50821137-14f8\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1595517469513-50821137-14f8\"><i class=\"vc_tta-icon fa fa-book\"><\/i><span class=\"vc_tta-title-text\">Modalidad de Estudio<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1564059212297-d7b4aca5-67b4\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1564059212297-d7b4aca5-67b4\"><i class=\"vc_tta-icon fa fa-comments\"><\/i><span class=\"vc_tta-title-text\">Soporte en l\u00ednea<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1564058552773-5e52b15e-22da\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1564058552773-5e52b15e-22da\"><i class=\"vc_tta-icon fa fa-download\"><\/i><span class=\"vc_tta-title-text\">Software Requerido<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1564058552797-d23c7a04-1838\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1564058552797-d23c7a04-1838\"><i class=\"vc_tta-icon fa fa-television\"><\/i><span class=\"vc_tta-title-text\">Requisitos M\u00ednimos<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1564059099212-6650642d-7086\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1564059099212-6650642d-7086\"><i class=\"vc_tta-icon fa fa-book\"><\/i><span class=\"vc_tta-title-text\">Tutoriales<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel\" id=\"1595517469513-50821137-14f8\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1595517469513-50821137-14f8\" data-vc-accordion data-vc-container=\".vc_tta-container\"><i class=\"vc_tta-icon fa fa-book\"><\/i><span class=\"vc_tta-title-text\">Modalidad de Estudio<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><strong>Escoja a que opci\u00f3n de soporte desea ingresar seg\u00fan su Modalidad de Estudio:<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-icon-left vc_btn3-color-green\" href=\"http:\/\/www.uts.edu.co\/sitio\/atencion\/\" title=\"\"><i class=\"vc_btn3-icon fa fa-street-view\"><\/i> Click para Acceder a CASA - Estudiante Educaci\u00f3n Presencial<\/a><\/div><div class=\"vc_btn3-container vc_btn3-center vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-icon-left vc_btn3-color-sky\" href=\"https:\/\/www.utsvirtual.edu.co\/sitio\/soporte\/#1564059212297-d7b4aca5-67b4\" title=\"\"><i class=\"vc_btn3-icon fa fa-user-circle-o\"><\/i> Click para Acceso Soporte - Estudiante Educaci\u00f3n Virtual<\/a><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1564059212297-d7b4aca5-67b4\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1564059212297-d7b4aca5-67b4\" data-vc-accordion data-vc-container=\".vc_tta-container\"><i class=\"vc_tta-icon fa fa-comments\"><\/i><span class=\"vc_tta-title-text\">Soporte en l\u00ednea<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><span style=\"color: #339966;\"><strong>Soporte en l\u00ednea para estudiantes de educaci\u00f3n en modalidad virtual.<\/strong><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><iframe src=\"https:\/\/tawk.to\/chat\/5786b645ee4c3545277fc82a\/1ddbqn8qr\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p style=\"text-align: center;\"><em><b>Para ver este modulo debe deshabilitar <span style=\"color: #339966;\">el uso de rastreo (Para modos privados o de inc\u00f3gnito)<\/span>\u00a0 o\u00a0 las <span style=\"color: #339966;\">cookies (En una pesta\u00f1a de normal navegaci\u00f3n)<\/span> , dado que es un m\u00f3dulo de soporte y se debe validar el acceso de usuarios.<\/b> <\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1564058552773-5e52b15e-22da\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1564058552773-5e52b15e-22da\" data-vc-accordion data-vc-container=\".vc_tta-container\"><i class=\"vc_tta-icon fa fa-download\"><\/i><span class=\"vc_tta-title-text\">Software Requerido<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_message_box vc_message_box-solid-icon vc_message_box-rounded vc_color-green vc_do_message\" ><div class=\"vc_message_box-icon\"><i class=\"\"><\/i><\/div><h3><span style=\"color: #008000;\"><strong>Software Requerido<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2024\/09\/images.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-16928\" src=\"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2024\/09\/images.jpg\" alt=\"\" width=\"40\" height=\"43\" srcset=\"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2024\/09\/images.jpg 214w, https:\/\/www.utsvirtual.edu.co\/sitio\/wp-content\/uploads\/2024\/09\/images-137x150.jpg 137w\" sizes=\"(max-width: 40px) 100vw, 40px\" \/><\/a><\/p>\n<p>Office 365 es una suite de aplicaciones de productividad desarrollada por Microsoft y con una licencia brindada por la instituci\u00f3n a nuestros estudiantes , que combina las caracter\u00edsticas tradicionales de Microsoft Office con servicios en la nube. Permite a los usuarios acceder a herramientas de escritorio como Word, Excel, PowerPoint y Outlook desde cualquier dispositivo con conexi\u00f3n a Internet.<\/p>\n<p>Software de Videoconferencia Microsoft Teams.<br \/>\nLectores de Documentos Adobe Acrobat Reader DC.<br \/>\nPlug-ins y Extensiones Java (si es necesario), Adobe Flash Player (obsoleto en la mayor\u00eda de sitios).<br \/>\nAntivirus Software antivirus actualizado (Windows Defender, Avast, etc.).<br \/>\nPlataforma de Aprendizaje Moodle.<\/p>\n<\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1564058552797-d23c7a04-1838\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1564058552797-d23c7a04-1838\" data-vc-accordion data-vc-container=\".vc_tta-container\"><i class=\"vc_tta-icon fa fa-television\"><\/i><span class=\"vc_tta-title-text\">Requisitos M\u00ednimos<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_message_box vc_message_box-solid-icon vc_message_box-rounded vc_color-green vc_do_message\" ><div class=\"vc_message_box-icon\"><i class=\"fa fa-solid fa-circle-info\"><\/i><\/div><p><span style=\"color: #008000;\"><strong>Requisitos M\u00ednimos<\/strong><\/span><\/p>\n<div class=\"tile-text\"><strong>Sistema Operativo:<\/strong> Windows 10, macOS 10.13 (High Sierra), Linux Windows 11, macOS 11 (Big Sur) o superior.<\/div>\n<p><strong>Conexi\u00f3n a Internet:<\/strong> 5 Mbps (descarga) \/ 1 Mbps (subida) 20 Mbps (descarga) \/ 5 Mbps (subida).<br \/>\n<strong>Navegador Web:<\/strong> Google Chrome, Mozilla Firefox, Microsoft Edge \u00daltima versi\u00f3n de Google Chrome o Firefox.<br \/>\n<strong>C\u00e1mara y Micr\u00f3fono<\/strong>: C\u00e1mara web de 720p, micr\u00f3fono integrado C\u00e1mara web de 1080p, micr\u00f3fono externo.<br \/>\n<strong>Conexi\u00f3n<\/strong>: Banda Ancha 1.024 Kbps.<br \/>\n<strong>Resoluci\u00f3n M\u00ednima de Pantalla:<\/strong> 1280px por 960px.<br \/>\n<strong>Memoria RAM<\/strong>: 2 GB.<br \/>\n<strong>Disco duro: <\/strong>Espacio libre sugerido de 5 GB.<br \/>\n<strong>Procesador:<\/strong> Procesador sugerido de 1.5 Ghz o superior.<\/p>\n<\/div><div class=\"vc_message_box vc_message_box-solid-icon vc_message_box-rounded vc_color-pink vc_do_message\" ><div class=\"vc_message_box-icon\"><i class=\"far fa-edit\"><\/i><\/div><p><span style=\"color: #000080;\"><b>Requisitos M\u00ednimos para presentaci\u00f3n de ex\u00e1menes o habilitaciones\u00a0\u00a0<\/b><\/span><\/p>\n<ul class=\"list divider-full-bleed list2\">\n<li class=\"tile\">Para presentar ex\u00e1menes en plataforma, incluyendo habilitaciones es necesario que el estudiante cuente con una c\u00e1mara y micr\u00f3fono en su dispositivo, esto es necesario para validar su identidad y tener un espacio de trabajo con las parametrizaciones que el examen solicitar\u00e1.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1564059099212-6650642d-7086\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1564059099212-6650642d-7086\" data-vc-accordion data-vc-container=\".vc_tta-container\"><i class=\"vc_tta-icon fa fa-book\"><\/i><span class=\"vc_tta-title-text\">Tutoriales<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_message_box vc_message_box-solid-icon vc_message_box-rounded vc_color-green vc_do_message\" ><div class=\"vc_message_box-icon\"><i class=\"\"><\/i><\/div><p><span style=\"color: #000000;\">Pulse sobre cada uno de los siguientes enlaces para acceder al Manual correspondiente:<\/span><\/p>\n<p><a href=\"https:\/\/unidadestecno-my.sharepoint.com\/:b:\/g\/personal\/evirtual_correo_uts_edu_co\/EdJFKt5QD59MlvR7s2L6wfgBj5CwC2W1aHwOf2FZ2Aj-yw?e=W9sd4m\" target=\"_blank\" rel=\"noopener noreferrer\">Manual uso Moodle 3.10 &#8211; Estudiantes<\/a><br \/>\n<a href=\"https:\/\/unidadestecno-my.sharepoint.com\/:b:\/g\/personal\/evirtual_correo_uts_edu_co\/EcR3AihQBGlLhVc_sy5lCIYB8mIOR39W_fuLlYqmOJqHTg?e=yzNOmR\" target=\"_blank\" rel=\"noopener noreferrer\">Encuentro en l\u00ednea &#8211; Estudiantes Virtuales<\/a><br \/>\n<a href=\"https:\/\/unidadestecno-my.sharepoint.com\/:b:\/g\/personal\/evirtual_correo_uts_edu_co\/ESEUiBGKnhFGhCP-9MVdblEBQQFdS4oS17EdUnfkv59etw?e=1BbMZV\" target=\"_blank\" rel=\"noopener noreferrer\">Manual App Moodle<\/a><br \/>\n<a href=\"https:\/\/unidadestecno-my.sharepoint.com\/:b:\/g\/personal\/evirtual_correo_uts_edu_co\/EZPQIqskQbBIjQzmsBeMqcIBAsaZ81maeNBCbw90LC9ijA?e=wxvI5T\" target=\"_blank\" rel=\"noopener noreferrer\">Manual Matriculas de Asignaturas<\/a><\/p>\n<p><a href=\"https:\/\/unidadestecno-my.sharepoint.com\/:f:\/g\/personal\/evirtual_correo_uts_edu_co\/EjY2w-zFPjxMkLhqmKMfYSABu19Xks2ZZ5QYabEzBS-wsQ?e=r2ePRA\">&#x1f4c1;Manuales Educaci\u00f3n Virtual &#8211; Estudiantes<\/a><\/p>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Secciones de Consulta Modalidad de EstudioSoporte en l\u00edneaSoftware RequeridoRequisitos M\u00ednimosTutorialesModalidad de Estudio Escoja a que opci\u00f3n de soporte desea ingresar seg\u00fan su Modalidad de Estudio: Click para Acceder a CASA&hellip;","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3945","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/pages\/3945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/comments?post=3945"}],"version-history":[{"count":19,"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/pages\/3945\/revisions"}],"predecessor-version":[{"id":16970,"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/pages\/3945\/revisions\/16970"}],"wp:attachment":[{"href":"https:\/\/www.utsvirtual.edu.co\/sitio\/wp-json\/wp\/v2\/media?parent=3945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}